Service & Support

Get in Touch

If you have any questions or require assistance, please don’t hesitate to contact us. Our team is dedicated to providing you with the support you need.

Cape Town

Cape Town 24/7 Support+27 21 552 5999 (Afterhours) Press option 1 (07:00 – 16:00) Press option 2

Johannesburg

JHB 24/7 Support+27 11 393 1110 Standby technician direct line
Or Cape Town 24/7 Support+27 21 552 5999 (Afterhours) Press option 1 (07:00 – 16:00) Press option 2

Durban

Cape Town 24/7 Support+27 21 552 5999 (Afterhours) Press option 1 (07:00 – 16:00) Press option 2
Or Service Manager+27 72 830 0838 Press option 1
Alternatively, please contact our National Service Manager Ian Kleinschmidt +27 83 680 8000

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Your Success is Our Priority​

At Acepak, we believe that exceptional service goes beyond equipment installation. As Africa’s leading robotics and secondary packaging equipment manufacturer, we are committed to supporting you throughout the entire lifecycle of your equipment. Our team is here to ensure that your machinery performs at peak efficiency, helping you stay competitive in today’s fast-paced market.

Comprehensive Support Tailored to You

Our service programs are designed to meet the specific needs of your business, whether you’re operating locally or expanding globally. Our expert technicians and customer support staff offer a range of services, including:

24/7 Technical Support

Reach our specialists anytime for fast troubleshooting and solutions.

Preventative Maintenance Programs

Regular check-ups to keep your machinery running smoothly and prevent unexpected downtime.

On-Site and Remote Assistance

Whether you need hands-on support or remote guidance, we’re here to help.

Training Programs

Ensure your team has the skills to operate and maintain equipment effectively with our tailored training options.

Spare Parts Supply

Minimize delays with quick access to critical spare parts.

Built on Long - Lasting Partnerships

For over 40 years, Acepak has worked to create lasting relationships with our clients. We understand that reliable service and responsive support are key to your success, and we’re dedicated to exceeding your expectations. With our expertise and a relentless commitment to innovation, Acepak is here to help you achieve your goals—now and in the future.

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